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  • Developing Empathy at Work

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    Developing Empathy at Work

    Case Study: Empathy Skills Training for Corporate Teams Tool: Articulate Rise 360Audience: Corporate team members across departmentsDelivery: Self-paced, asynchronous learning The Problem In fast-paced corporate environments, employees often face challenges balancing efficiency with empathy during workplace interactions. Misunderstandings, communication breakdowns, and reduced collaboration can impact team morale and overall performance. The goal of…

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  • Customer Service Short Course

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    Customer Service Short Course

    Case Study: Customer Service Foundations Short Course Tool: Articulate Rise 360Audience: Customer-facing employees across various industriesDelivery: Self-paced, asynchronous learning The Problem Organizations often struggle to deliver consistent customer experiences across teams due to varying communication styles, confidence levels, and approaches to challenging interactions. The goal of this course was to provide a scalable…

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  • Introduction to Airtable Data System

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    Introduction to Airtable Data System

    Case Study: Data System Onboarding for Internal Teams Tool: Articulate Rise 360Client: Arizona State University – Learning Experience OfficeAudience: Internal staff members within the Learning Experience OfficeDelivery: Self-paced, asynchronous onboarding course The Problem The Learning Experience Office at Arizona State University developed a new internal data system to support team workflows and reporting. Because…

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  • Future Technology: DISCO

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    Future Technology: DISCO

    DISCO System DISCO stands for Direct Innovation System for Comprehensive Operations. It is a room within a school that allows you to go back in time to meet famous people who were at some of the most historical events of human history. An idea from early on in the 21st…

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Hello,

I’m Grace

Grace Edwards

Welcome to my portfolio! I am passionate about crafting engaging and effective learning experiences through instructional design. With a background in education and project management, I specialize in leveraging technology and pedagogical strategies to create dynamic learning solutions. Explore my portfolio to discover how I blend creativity, innovation, and expertise to design impactful educational experiences for diverse learners.

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