Portfolio Site

Case Study: Data System Onboarding for Internal Teams

Tool: Articulate Rise 360
Client: Arizona State University – Learning Experience Office
Audience: Internal staff members within the Learning Experience Office
Delivery: Self-paced, asynchronous onboarding course

The Problem

The Learning Experience Office at Arizona State University developed a new internal data system to support team workflows and reporting. Because the system was custom-built, staff needed a clear, consistent onboarding experience that would allow them to quickly understand the system’s purpose, functionality, and how it fit into their day-to-day responsibilities.

The Solution

I designed a self-paced onboarding course using Articulate Rise 360 to introduce team members to the new data system. The course provided a structured walkthrough of the system, key processes, and expectations for use, allowing staff to learn at their own pace while minimizing disruption to ongoing work.

Instructional Design Approach

• Collaborated with subject matter experts to translate technical system knowledge into clear, user-friendly learning content
• Aligned content to real workplace tasks rather than feature-based instruction
• Applied adult learning principles by emphasizing relevance, efficiency, and immediate application
• Organized content into short, digestible lessons to reduce cognitive load
• Designed with accessibility and usability in mind, including clear language and consistent navigation

Outcome / Impact

The course supported a smoother rollout of the new data system by giving team members a centralized, on-demand resource for onboarding. Staff were able to reference the course as needed, reinforcing learning and supporting consistent system usage across the team.

Reflection & Iteration

If I were to iterate on this course, I would incorporate more scenario-based practice and role-specific examples to further support transfer of learning and increase confidence in using the system.